Cómo comunicarnos con asertividad. Estrella Montolío, lingüista y profesora.
Updated: November 18, 2024
Summary
The video discusses techniques for expressing opinions assertively without offending others, such as shifting focus from 'you' to 'I' in criticisms, using language consciously, and making requests instead of complaints. It emphasizes framing criticisms with 'I' statements to convey personal feelings without hostility and being aware of the impact of words on the listener. The importance of specific instructions and feedback for better understanding and improvement is highlighted, encouraging language use as a tool for effective communication.
Expressing Opinion Assertively
Learning how to express opinions assertively without offending others. Techniques include shifting focus from 'you' to 'I' in criticisms, using language consciously to create a different impact, and making requests instead of complaints.
Shifting Focus in Criticisms
Instead of blaming the other person, suggest framing criticisms using 'I' statements to express personal feelings and opinions without sounding hostile.
Conscious Language Usage
Being aware of the words used and how they affect the listener. Encouraging using language like a craftsman to deliver messages effectively.
Courage in Making Requests
Encouraging bravery in making requests instead of complaints, taking responsibility for one's feelings, and expressing desires constructively.
Importance of Specificity
Highlighting the importance of being specific in instructions and feedback to facilitate better understanding and improvement. Examples include providing detailed feedback rather than vague comments.
FAQ
Q: What are some techniques for expressing opinions assertively without offending others?
A: Techniques include shifting focus from 'you' to 'I' in criticisms, using language consciously, making requests instead of complaints, framing criticisms using 'I' statements, and being aware of the words used.
Q: Why is it important to use 'I' statements when expressing criticisms?
A: Using 'I' statements helps to express personal feelings and opinions without sounding hostile or blaming the other person.
Q: How can language be used consciously to create a different impact?
A: Language can be used consciously to deliver messages effectively and affect the listener positively.
Q: What is the significance of making requests instead of complaints?
A: Making requests instead of complaints encourages bravery, taking responsibility for one's feelings, and expressing desires constructively.
Q: Why is it important to be specific in instructions and feedback?
A: Being specific in instructions and feedback facilitates better understanding and improvement, unlike vague comments.
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